Please check the details carefully before
submitting your booking.
You will be asked to show your membership
card when attending the centre.
1. Bookings can be made
online for all centres up to 7 days in advance, by Leisure
Card Holders and Beaumonts members. Please have your
membership number available at the time of booking.
2. Bookings made be made online for 7 days
in advance from 08.30am Beaumonts™ members may book
3. Leisure card holders and Beaumonts™
members may book up to 3 activites online per
4.Only one court or class per timeslot per
member is permitted.
If you have used this alloction on online bookings you
are not permitted to make further bookings by telephone or in
5. You can only book one successive court
on any given day.
Eg.a badminton court at 7.00pm and again at 8.00pm is
6. All persons booking an instructed class
should ensure that they arrive in good time for the class, as
the warm up is crucial to the participation in the full class.
Entry to those arriving 5 minutes after a fitness class has
commenced will be refused and no refunds will be given.
7. We recommend that Leisure Card holders
book in advance as the Leisure Card cannot guarantee
availability of an activity or facility operated by Hertsmere
Leisure during busier periods.
8. A Leisure Card Holder may not book an
activity on their card for somebody else, as the Leisure Card
is not transferable.
HOW TO CANCEL A BOOKING
1. Cancellation of court/classes booked
via the internet cannot be cancelled online. If you find you
cannot attend your booking, please phone the centre and
us. If you give 48 hours notice or more, then no charge will
be made. Please note that the times of all cancellations
2. A representative of a Leisure Card
Holder may cancel a booking on behalf of a Leisure Card
3. If you cannot give 48 hours notice,
then please still inform the centre, and we will make every
effort to re-let your booking. If we manage to do this, no
charge will be made.
4. If less than 48 hours notice is given,
and we fail to re-let the booking, or you fail to inform us
of your non arrival, a charge will be made corresponding to
cost of the activity. This payment should be made within 14
5. Should the payment not be made within
14 days, then Hertsmere Leisure reserves the right to send
an invoice to the customer, which may include an administration
fee of £3.00.
6. Should you have 2 or more outstanding
bookings, or an outstanding balance remains unpaid for 28
days, Hertsmere Leisure reserves the right to suspend booking
privileges until payment is made in full.We shall contact
should this situation arise. Please note that there is a £4
administration charge for lost cards.
Our reception staff can only help you
avoid these charges if you help them, by letting them know of
Hertsmere Leisure is a registered charity.
Charity registration no: